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DpsDave Customer Service: (866)-935-1361

Trouble Shooting Guide

SymptomSolution
My computer is taking a long time to open my images

 

If you trying to look at the images while they are on the optical disk, it takes a long time to move the image data into your computer. We suggest you copy the images from the optical disk(s) onto the hard disk of your computer prior to viewing the images.
DropBox is not downloadingGo to Using DropBox
DropBox wants me to purchase more spaceGo to Using DropBox
The DVD won’t play on my TVWe make two types of DVDs- one intended for your computer, and one intended for your DVD player. The computer disk won’t play in your DVD player. For more info see the package insert.
The movie won’t play on my computerWe make two types of DVDs- one intended for your computer, and one intended for your DVD player. The movie disk will play on your computer, but requires special software. If the movie disk did not start playing automatically, you might need to install software: Windows 10 Movie
The computer is asking if I want to merge these foldersSometimes, you order spans several disks. We write the data onto the disks in a manner that allows the data to re assemble itself into the folders where it belongs. This is called “Merging the folders”. Answer “yes” to the popup, and your computer will put all the images where they belong.
Some of my images are all redThis happens when the blue and yellow colors have faded away. For more information please visit: Color Fade. Our policy is not to attempt additional color corrections, as it requires the artist to guess what colors were there.
All my images look slightly blue or redWe have adjusted the color in your images to appear correct on screens set to view photographs. Perhaps your screen is set to view text (makes our images look a little blue) or movies (makes our images look a little red). For more information, and what to do about this see: Color Accuracy
All my images look washed outThis can occur when the device you are viewing your digital images is set to be really bright and\or have a very low contrast. DpsDave images are adjusted to appear just a little dark, as most people have their monitors set a little too bright, as too bright makes reading easier.
I found an upside down or sideways imageIf you are using your computer to view individual images, you can rotate an image by hovering over it and right clicking the mouse. This will bring up a menu with “Rotate Left” or “Rotate Right” among the options.

 

If you are viewing your images as a movie, please contact DpsDave, and we will correct the error and make you a new movie.

I found a backwards imageIf you are using your computer to view individual images, you can rotate an image by hovering over it and right clicking the mouse. This will bring up a menu with “Edit” as one of the options. Left click on “Edit”, and your image will be put into you default photo editor program. Locate the “Rotate” icon in the menu bar, and click the down arrow. One of the options that shows up in the dropdown menu is “Flip Horizontal”. Click on “Flip Horizontal” and the image will make a mirror of itself.